Frequently Asked Questions

A: Yes. We have a very large service area. Some cities right around our storage facilities do not have travel or delivery fees. Other cities that are further away, do have travel fees added. When you put an item in cart and select your date and times, you will be prompted for your zip code. At that time it will show you any travel fees and total up the sales taxes for your zip code as well so the total fees are disclosed to you before you begin your order. Our full list of service areas can be found under Delivery Area.

A: Yes. We arrive between 8am and the start time of your order to begin setup. For schools, churches, corporate, colleges, or larger special events, we will setup a delivery time with you.

A: That depends on how many rentals we have that day. Generally we arrive between 8am and 12 noon. Some customers pick an earlier 8 hour time frame to start as early as 10 am for instance and we would deliver that customer between 8am and 10am. We will guarantee your rental to be there by the start time you have selected when you place your order. If however, you have selected more than an 8 hour period, we will ignore your start time and deliver by 12 noon and pickup after 8pm. Rentals are only for 8 hours. If you need it for an early party for instance of 10am, then you would need to select time of 10am to 6pm and then we will honor your early party start time selection and deliver no later than 10am and pickup after 6pm.

A: No. The jump should be clean when you get it. Inflatable Party Magic LLC cleans and disinfects after every rental. With the current outbreak of Corona Virus, we have made sure that our cleaners are CDC approved and we use a 3 step method to ensure our customers safety. We clean each piece of rental equipment (not just inflatables, but all rental equipment such tables and chairs, game, etc) when it returns to our shop using a vacuum to get all debris out and a CDC approved cleaner and sanitizer that kills 99.9% of all germs. This has always been our cleaning process, but with Corona Virus, we have added using Lysol and spraying all rental equipment upon delivery immediately after setup and before customer use. We also use Lysol upon pickup and spray all equipment before it is folded and packed up. The cleaning process then starts over once it is returned to our shop after use. Customer safety and confidence is our priority!

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100����´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. We do charge a fee to setup in parks as they are time sensitive and many times require a dedicated driver.

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

A: You can change your party rental to a different date, but otherwise, deposits are non-refundable and will not be refunded. We will give you a raincheck that is good for one year. If you have already paid in full, we can refund everything over the deposit less a 5% re-stocking fee to cover transaction fees we incurred. You can choose to take a raincheck for the full amount instead of a refund for the amount over the deposit and receive a raincheck for 100% of everything you have paid.

B. Items that are cancelled at the time of delivery are charged at a full rate.  No refunds, rainchecks, or credits will be issued.  

A: Yes all orders require a non-refundable Credit Card deposit.

A: Most of our jumps (all of our standard jumps for example) are 15 X15 which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

A: Check the requirements listed with each jump. Also, make sure you have at least a 36 inch (3ft) access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. **please note that some larger inflatables and attractions can required a larger gate or even double gates. That will be listed on the setup area of the attraction if that is the case.

A: Yes. You will need to supply the water hoses. You will need enough water hoses to reach from the water outlet to where you want the slide to sit. Please note: Grow hoses do not work. They do not supply the needed water pressure to make the water operate correctly.