Inflatable Party Magic LLC Company Policies
Inflatable Party Magic LLC located in Cleburne, Texas is your Bounce House & Party Rental Specialist for many Texas cities such as Burleson, Crowley, Midlothian, Waxahachie, Granbury, Mansfield, Arlington, Benbrook, Fort Worth, and many more.
Refund Policy:
Deposits are non-refundable. If you need to cancel. We will issue you a raincheck for your deposit that is good for one year. If you have paid the full balance, You can receive a raincheck good for one year for the entire balance or get a refund minus the deposit a 5% re-stocking and credit card transaction fee. The deposit amount would not be refunded and go 100% to a raincheck. If you prefer, we will move the rental to an alternate date or issue a raincheck for 100% of the amount you have already paid. Any item that is cancelled from the order the day of delivery, will be charged a 25% re-stocking fee. During certain weather conditions that make the inflatable unsafe for use, we reserve the right to cancel the rental and not give the customer the option to continue with the rental unless and indoor venue can be secured. If we cancel the rental due to unsafe weather conditions, we will refund anything you have already paid toward the rental or if you prefer, we will allow you to change to an alternate date.
Any items that are canceled at the time of delivery are non-refundable. Items will be charged 100% with no raincheck or credit not canceled at least 24 hours prior to rental.
Changes in Rental:
If something arises and you need to change your party date or the unit that you have rented, contact us. We can change your party date or the unit that you have rented for no additional fee as we do not charge change fees. We understand that things come up that cause the need to change the date of your party.
We do not offer refunds of deposits if you decide not to have your party. If you do not wish to continue with your rental or move your party date, your deposit will be lost as we have held equipment for you and your rental has caused us to not be able to rent that equipment to anyone else.
Payment methods accepted:
We accept all forms of credit and debit cards at the time of rental. You can pay your balance on your rental with a credit card as long as it is paid by the Thursday before the rental. If it is not paid by the Thursday before the rental, you can pay cash upon delivery.We do not accept personal checks. We do accept checks from churches and schools as long as the checks are drawn on the church or school account. We do not accept checks from personal accounts to pay these balances.
We accept P.O.'s from schools and businesses that have established accounts with us.
Delivery and Pickup Times:
Rentals are for up to 8 hours. We generally delivery between 8am and the start time of your party as listed on the day of the party and pickup after the end time to residential setups. Pickup times could be as much as 3 hours after your end time as we have many customers that choose the same end time and we can't be everywhere at once. We will pickup as you fall in our pickup routes. If you choose over an 8 hour time span for guaranteed times, you will be charged 7% for every hour over 8 hours. This is added into the total fee you see for the unit. The price displayed is automatically increased as your time is increased over an 8 hour span.For setups that occur on public property or non-residential setups, we deliver when someone will be arriving to the location and pickup when you will be leaving as they cannot be left unattended. We will work with you personally on these times.
Still have a question? Call or Write: inflatablepartymagic@yahoo.com 817-800-8618
